Usability Testing Halodoc Application — Purchasing Medicine
Background
Halodoc Application has been widely used for online healthcare services, one of the most used features is medicine purchased. However, users have difficulties purchasing medicine because there Is no option to purchase from the nearest drugstore. Hence, this testing will aim to understand if the newest redesign and solution provided have been accessible to users.
Objective
- To evaluate the new solution design for the main page categorization
- To evaluate the new solution design for purchasing medicine (add to cart)
- To evaluate the new flow for purchasing medicine by choosing the drugstore first
- To evaluate the new solution design by adding go-send same day feature
Criteria
- Active users of Halodoc who uses this application at least once every two weeks
- Halodoc’s user who purchased medicine at least once a month ago
- National level
- Users can be female or male
- Age : 22–35 years old
Total Users targeted
- 2 female users within the same age group
- 3 male users within the same age group
Method
Usability testing using the qualitative methods which is moderated remote and live testing.
Testing Prototype
Scenario:
You are a Halodoc’s user who has a login to this page. You would like to buy betadine mouthwash and betadine solution in the nearest drugstore, but you are not in rush. How do you complete the purchase?
Task :
Complete purchase-related medicine using Go-send Same Day delivery
Discussion Guide
- How do you feel after completing the task?
- How do compare this design to the latest design while purchasing medicine?
Participants
- 2 female users age 23 and 25 years old
- 3 male users age 23, 24 and 28 years old
Data Analysis
Results
Based on the usability testing conducted via zoom and in-person, all users were able to complete the task. However, the users who conducted the test via zoom find technical difficulties, which are delayed feedback that is impacted the duration of completion.
There was the two page that requires a changed. One is the purchasing page. Users find the dropdown is distracting and not really useful for a second purchase, hence the newest version uses the flying button. The second is the Pilih Pengiriman button that is too small, and users mistakenly click Pembayaran instead of choosing the delivery method first.
Other than that, users find it convenient to use this application, rather than the current Halodoc Application because the flow is simpler.
Conclusion
The usability testing is aimed to evaluate the new solution design flow for purchasing medicine on the following page: main page (categorization), purchasing medicine (add to cart), and delivery option (go-send same day).
All users completed the task with the variant of duration with an average of 3:45 minutes. Based on usability testing, there are two pages that have been redesign. There are technical difficulties however overall the usability testing is going well.
